Help Center

Web Captioner says my audio is too quiet or too loud

Sometimes while you’re captioning, you may see a message that says your audio level is too quiet or too loud:

Too quiet
Too loud

It’s normal to see this occasionally during captioning, but if you’re seeing it often or noticing problems with speech being recognized properly, you might need to check your microphone settings. Web Captioner works best with clear audio, low background noise, and moderate to loud (but not too loud) input volume.

1. Check Operating System Settings

Check your recording and input settings in Windows 10 or in MacOS to make sure your microphone is set up properly.

2. Hear what your computer is hearing

You could try recording your microphone in a program like Audacity and then play it back to hear what your computer is hearing from your microphone. You might need to adjust the input level to make sure you’ve got it right.

3. Check Chrome Settings

Make sure that Chrome is set up to listen to the correct microphone. By default, it will use the default microphone on the system, but you can change the microphone that Google Chrome listens to.

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